Start your membership account today...  Access to credit reports, 100's of rental specific forms, agreements, letters, checklists, how-to articles, guides, expert advice and much more!  Even a FREE, 3-day trial!

Not a Member?
Get a Free Trial Membership

  Get FREE Stuff! Run Credit Report Rental Forms  Shop & Buy Forms!  Advertise Your Rental Customer Care

Welcome to Landlord.com's Discussion Forum
Sign up Latest Topics
 
 
 


Reply
  Author   Comment  
PioneerEquities

Registered:
Posts: 60
Reply with quote  #1 
I received a call last night at 10:30 from a tenant who lost her keys and needed to get in. Was I wrong in telling her that I would not go out that late to let her in? I live 30 minutes away and thought that it was unreasonable. I shut my phone and went to sleep at 11:00 pm.

In the morning, I found:
1. A TXT sent at 11:40 from her ex-husband saying that he was willing to drive to my house to pick up the keys.
2. A rambling voice message from the tenant where she complains that I didn't come over there and now she's giving notice that she's moving....

I'm curious what other landlords would do in this situation.

BTW, I responded to both at 6:30 a.m with a simple TXT "I just received your message". Neither has called, they must be sleeping!
Charmed

Avatar / Picture

Registered:
Posts: 369
Reply with quote  #2 
I have a clause in my leases that if the tenant gets locked out, they can pay for a locksmith to let them in at their own expense.  (Not the exact wording, but you get the gist.)  I live within 10 minutes of my local rental properties, so unless I was already in bed, I would have let them in and charged them for a copy of the key.  If someone was willing to come by and pick up a key I would have also charged for a key.
PioneerEquities

Registered:
Posts: 60
Reply with quote  #3 

I heard from my tenant later the next day acting as if nothing happened and politely asking if I can replace the key "whenever I have a chance".  Apparently she was very "freaked-out" by being locked out.  Hence, the rambling message informing me that she was moving ASAP.  Apparently she was able to get into her room "somehow" and all she needs is a key.  I'm on my way to see if there was any damage caused by "somehow". 

Charmed, thanks for the good advice. I've already revised my agreements for the next tenant.

OHlandlord

Registered:
Posts: 3,814
Reply with quote  #4 
I don't usually drive to let tenants in late at night.  I will leave a key for them in the mailbox so they can drive to my place & obtain a key without further disturbing me.  They get charged for the key.  If I have to drive to them to unlock a door, there is a $50 charge in my lease for the lockout.
prin1113ci

Registered:
Posts: 86
Reply with quote  #5 
There was a lot of communication on the Internet today . just wait until all the things start talking.



rangabilla
alexanderwhite

Registered:
Posts: 1
Reply with quote  #6 
The thing is Locksmiths often have to reprogramme not only your lock but also other locks in the apartment building. The cost of replacement should be in your contract.
Reply With Quote

__________________
alexanderwhite
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.

Apartment Finders > > Member Log-in > Free Trial Offer > Free E-newsletter > Customer Service > Get Free Stuff! > Run Credit Report > Rental Forms > Vacancy Center > Do-it-yourself > Evicting Your Tenant > Foreclosure Resources > Landlord Discussion Board > Income Tax Resources > Information Center > Join Landlord.com > Landlord Law > Library > Multi-family > Professional Advice > Rental & Property Mgmt > Rent Collection > Repair & Maintenance > Security Deposit > Software Center > Tenant Screening > Vacation Homes > What's New > Rental Agreements > Free Leases > Inside Our E-store > > Security Deposits > > Landlord Daily News > Rental Agreements >
LandscapingSanJose.net Resources: Cleaner Sunshine coast