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Soliel

Registered:
Posts: 35
Reply with quote  #1 

Hi guys!

So nice to be here.  I need to vent and for any other suggestions on how to deal with my new demanding, picky tenants.

Okay I rent out a BEAUTIFUL home. Almost perfect.  I rented it out to this lesbian couple with a kid. Both are professionals, they have a kid and they had two good incomes coming in. I had assumed that because they were a) educated and b) gay they would be reasonable and nice...I was wrong.

When showing the place we talked about expectations. She said "what do you want from us"?  I said "Respectful of others, take care of the property and be reasonable...and of course pay your rent". She agreed. I guess her and my idea of "reasonable" is not the same.

The whole interviewing things was friendly and sane. I thought they would be fine.

Anyways they move in. There are problems...dishwasher is not working, outside light is not working, water pressure is "hammering", there is lime on the glass shower doors, garage door latch is broken,  etc.  I take care of ALL of these problems one by one.

When we were signing documents I told them I'd fix the garage door opener.  I had to put that off because of the other unforeseen problems that I didn't know about.  They kept hounding me about the garage door opener and I said "I will get to it. I have to prioritize important repairs first".  

I told them I want to take each issue one by one and I have.  Of course they didn't  listen.  Right after I say that I get texts "can you do the garage door opener while we are waiting for the new dishwasher"?  I finally had to  say "no"...and to please listen to what I say...I will get to it. First things first (I have a ton of things to do not just work on their place).

They kept demanding "WHY????" hasn't it been done yet?  I said "Sometimes when we find other issues that need attention I need to prioritize and adjust the schedule of repairs."  It's like they have no concept that life happens. 

During one difficult discussion where I was being pressured AGAIN to do it NOW I said "I have to be there for urgent repairs. Some repairs need immediate attention and I am there. Others can wait for the right time. The last category are repairs that are nice to have but I won't be able to necessarily do them".

She didn't like that, of course.  It was the first time I had to explain such things. These women are in their 30s! I feel like they have an entitled mentality.

They made a big deal out of waiting for a new dishwasher. Of course I could have bought them used but they got new and they complained of the wait time...when they agreed to the wait.  They act like not having a dishwasher is like not having water. Maybe I don't understand because I've never had a dishwasher my whole adult life.

This week I am finally getting to the garage door opener. While there I notice that there is only furniture in this two car garage. It doesn't look like they are even parking there.

So I ask them..."Are you using the garage for parking?". She said "no"...we are deciding now whether it will be for storage or cars.

Maybe you guys think I am wrong...but I was floored.  They were hammering me for a while now about the garage door opener and they weren't even parking there!  They were bugging me "now now now" and It was just for storage!  I can't believe they were almost bullying me about something that isn't even necessary.  I can't believe they made such a big deal out it.  They treat every repair like it's a 911.

If I were them I would've said "Look we are not sure if we are going to need the garage door opener as we might use the garage for storage.  We'll let you know as soon as we decide".  I definitely would not hammer the ll for something so trivial. 

This is after me buying them a NEW dishwasher with a five year warranty, fixing the water feature with the refrigerator, another extra repair along with all the other repairs I listed above.  Even with all of these repairs they would not let up.  

WTH???

I said "Hmmm....it's your choice I was hoping you were going to park there to relieve congestion on the street" and said "I will fix the garage door opener...I promised that but the purpose of a garage door opener is for cars parking there, not storage.  I'd rather put that money elsewhere for other urgent repairs" I also told them "Had I known it was only for storage I would have said no but I will do it because I said I would".  I am annoyed they didn't tell me the whole story.

No matter she wants "choice". Gag.

In the meantime, while in there for other reasons, I discovered they had a jug of gasoline in there!  I asked her about the gasoline...is it hers? She said "yes". I said I have to investigate whether it's safe to be there. She said "fine"...I could tell it was in an irritated voice.

I want to have as harmonious a relationship as possible but I also must stand up a bit.  I've done so much for them and I feel it doesn't matter with these two. They will just demand demand demand and never give me a breath no matter how much I do.

Right now...I want a break from all their pettiness.  Anyone have any ideas on how to cordially say "no" without causing more harm?  "I'll put it on the list"  "I'll get back to you", "I'll think about it" or just nothing?  

At this rate I want to increase their rent $100 a month after their lease is up because they are that much of a pain.

My tactic now is to make them feel very guilty and thus less likely to complain.  Explaining that the purpose of a garage door opener is for cars and NOT storage was one way.  Also hinting that if I spend money on THAT there will be less for other of their petty complaints.  I want her to know the repairs should be chosen carefully. Right now I want to ignore all her superficial complaints and make her wait!

There is a silver lining with the gasoline thing. I am going to stress how it's a "hazard" and a "liability" to have and I need it removed ASAP.  I want them to feel embarrassed for being so selfish as to store gasoline near other units.  Maybe they'll feel less entitled after putting everyone at risk.

Also, I've noticed...I've done this for 20 years...I finally noticed the more cool I am with tenants the more some of them respect me.  I am still friendly and warm to the ones I trust but the ones I don't, I have found when I get cool and businesslike with me they behave better.

Anyone else notice this?  Thanks in advance.

 

dishrodger

Registered:
Posts: 314
Reply with quote  #2 
just get a opener for tyhe garage (or fix it) that seems to be the biggest problem. you rented it with a garage and it should be in working condition...if it is just an opener they are 20.00 on ebay...
making a mountain out of a mole hill
Soliel

Registered:
Posts: 35
Reply with quote  #3 
I am taking care of it. It's not my biggest problem with these two. I've never had tenants who demand things now now now as I am taking care of them.  They have no sense of priorities.  Also it's not just "20 dollars" sorry.  Thanks for not getting it.

RedFord150

Registered:
Posts: 128
Reply with quote  #4 
You are asking for opinions and you are getting them. You should be grateful, not annoyed. If you are just looking for someone to tell you how smart you are and not disagree with you, find a friend.

Your tenants have a right to a unit that is EXACTLY as represented and in working order. If they rented it with a dishwasher and a garage door opener, they have a RIGHT to both in working order. If the unit has problems with leaks and water pressure, it is your responsibility to fix them. If you provided the shower doors, they should be clean upon move-in. If you provided lights, they should work.

The tenant has a RIGHT to expect reasonable repairs in a timely fashion. Nobody cares how busy you are. That is your problem, not theirs. Nobody cares how much these items cost. You are the LL. It is your responsibility to have them done. If you want to buy a dishwasher, you can usually pick it up the same day or get it delivered and installed within a few days. If the dishwasher you picked is out of stock and on backorder, pick another one. A garage door opener can be bought at Home Depot or Lowes and programmed in a few minutes. A light can be repaired or replaced within an hour. The shower doors can be cleaned in under an hour. As far as excessive water pressure, that is probably a Water Pressure Regulator that needs replacement or adjustment. A plumber can do this in about an hour or 2. For the record, excessive water pressure will damage fixtures and cause leaks. This will cost YOU more money. The plumbing is YOUR problem, not the tenants.

You think how the tenant chooses to use the garage is your concern. It is irrelevant. The garage belongs to the tenant. They can use it for cars or storage, their choice. Either way, you rented them a house with a garage door opener. It needs to work. You referred to a 'Jug' of gas. What is a 'Jug' exactly? Is it a container designed to store gasoline or some other type of container? If it is the correct container for gasoline, the tenant can store gas in it. Most people have a can of gas in their garage for lawn mowers or snow blowers or leaf blowers or any other item that requires gasoline. I personally own Jet Skis. I have 4 five (5) gallon containers in my garage. Sometimes they are all full. Even if they are not full, the skis themselves hold 10 to 15 gallons each. Sometimes they are full. No big deal, this is what they are designed for. A car holds 10 to 20 gallons of gas. If that is parked in the garage, so is the gas.

I have no idea how long these issues have dragged on. If it has been more than a week, your tenants have good reason to complain. As a Landlord, you need to understand YOUR responsibilities.

If you think my reply is too harsh, you are the one who needs to 'get it'.






Soliel

Registered:
Posts: 35
Reply with quote  #5 
Did you actually read my post?  You assumed a lot that wasn't true.

Never did I say they don't have a right to basic repairs.  Never did I say I wasn't going to do them.

Did you read the list of repairs I did plus going over and beyond?  You don't need to lecture me on getting things repaired...I am doing it and have done more than was asked for.

The garage door was not "represented".  Meaning I did not advertise with it.  They didn't even KNOW of a garage door opener until at the signing of papers.   It was extra...however I promised to repair and I AM doing so just didn't happen immediately as I was focused on more important repairs first.  

Who are you to say it isn't "timely"?  I've been working non stop on their issues since they moved in.

You are wrong about the gas.  It is dangerous to store gas in a multi unit complex. It puts other tenants at risk. Their garage is far from them but right next to one tenant and immediately under another.  Yes, it is thoughtless to store it there...it is unsafe.

Also the issue of the paint in the garage that was agreed upon at signing to leave a little bit of room for it.







lordoftheflies

Registered:
Posts: 7
Reply with quote  #6 
Not sure of the entire list but I can get all of what you listed fixed in one day. Just get it done. If you don't have the skills to do it yourself, your local Realtor can get you a punch list guy to do it. You don't want to spend most of your life working on this if your not fast at it. It will make the tenants happy and won't eat up all of your valuable time. You should be more focused on how your going to buy your next investment property, not how your going to deal with nickle and dime repairs.
What if you had 20 properties with the same problems. It would overtake you. 
 
RedFord150

Registered:
Posts: 128
Reply with quote  #7 
If the garage door opener was on the property when the tenant first viewed your property, you represented it. You owe it to them. What you advertised means nothing.

What law can you cite that prohibits tenants from storing gas in approved containers? If not a law, does your contract specifically prohibit it? Your opinion is irrelevant, it is the law and your contract that matters.

How long have you actually been working on these repairs?  HINT: If more than a week, it is too long.

I read your post completely. You are looking for ways to be vindictive. Griping about gas cans and how they use their garage, etc. Since you are looking for trouble, I am sure you will find it.
 

Soliel

Registered:
Posts: 35
Reply with quote  #8 
I just checked the law.  Storing ALL gas no matter the containers, is ILLEGAL  in my town.

So BOTH you guys are flat out wrong!  I read online of how stupid, selfish and utterly dangerous to store gas especially in multi unit housing.  It is absolutely foolish and a bad idea.   Most people with common sense can see this.  Perhaps you have little common sense but MY COMMON sense says storing extremely flammable materials in multi unit housing is not a good idea...and I was right.

And NO they never even SAW the garage door opener when viewing it.  They never went IN the garage.  Just because an appliance is there does not mean it has to work. You are wrong about that...as long as you are upfront about it.   You can easily say "these are here for your use and they are yours to repair".  Sorry that is the truth!  Just because it's there doesn't mean I have to have it in working order I just have to provide the basics BUT if you READ my post you would see I am fixing it!  

This house had numerous appliances from the previous owner. I decided to make them all "right" when they move in but I will not be responsible for keeping all of them going...as they are "extras". I will only be responsible for keeping up the stove, refrigerator, heater and water heater.

But if you read my post I AM FIXING IT!  How is your reading comprehension?

I was right to be worried about gas cans. It's not a "little" thing.  I just read how multiple families have been burned up because some idiot, like yourself possibly, thought it was OK to store gasoline.  It's NOT. It's incredibly dangerous.  Your opinion means nothing, mine is based on common sense and FACT.  Now I will not value your opinion at all because I can see safety means nothing to you...and no common sense either.

I am not vindictive.  These women have been unreasonable.  They also have an entitled mentality.  Maybe this will make them pause.

I have tenants who have been with me close to 20 years. Others 10 years.  They like me. I know it's hard to believe but I am actually a great landlord.

And by the way, she is now being more reasonable now..but only time will tell.


As far as "timing" I would say for critical repairs...over a week would be too long...like for heating, water, electrical. I am SO THERE for important repairs. Others, can wait...to the back of the line of critical repairs.  One at a time is not a bad policy for repairs that are not urgent.


Soliel

Registered:
Posts: 35
Reply with quote  #9 
Lord of the Flies....I prefer to do them one at a time. Is that OK with you?

The little stuff can be done all together and the big stuff takes more time.

No I don't do them myself.  I have to work around my handy man and other people's schedule..can you comprehend that?

Who cares if I am small time? I am sure if I had more properties I'd work differently but this is how I do it now.  

I don't enjoy chatting with you guys at all.  You have little reading comprehension, you don't understand and are not helpful.   You do not understand the attitude of these tenants...they are unlike any I have come across before.   Most of my tenants are MUCH easier. I get everything done but these ladies are not reasonable with me.  It's OK don't believe me...I dont' care.  Don't answer my posts. I don't enjoy you or like you and you are not helpful, OK? 

Both of you were completely wrong about the gas issue which says a lot about your judgment.  Doesn't say much good.

Thanks.

Soliel

Registered:
Posts: 35
Reply with quote  #10 
That's not true.  They don't "have" to work. The only thing a Landlord has to do is to make it habitable...but they do not have to make sure all appliances installed are working.

For example there is a microwave above the stove. It is not essential for living there.  Now mine is working but if it is not I am not under obligation to repair it as long as I don't a) advertise the microwave and b) make it clear to tenants.

HOWEVER, in my case, IF YOU READ WHAT I WROTE...I AM making sure all appliances are working BUT I made it clear in my lease agreement, after that, they are responsible for the maintenance and repair of "extra" appliances. I made this clear when they viewed the house.

So NO just because a garage door opener is THERE I am not under any obligation by law to repair it.  It's not necessary for proper and safe functioning of the garage door. As long as I am clear about it from the beginning and didn't advertise it being so.

HOWEVER, I said I would and I am doing it.  I said I would just to be nice.

I love the nice put down of my handyman at the end.  You know nothing about him. Probably just felt the need to be critical and judgmental about something you know nothing about eh?  He is not responsible for all the problems. He is a great guy.

And finally you were totally wrong about the gas storage issue. Both of you made light of it, made fun of me for making it a deal but I was right. It's illegal, it's very unsafe, it's a ridiculous risk to take for multi family housing.
RedFord150

Registered:
Posts: 128
Reply with quote  #11 
Quote:
Originally Posted by Soliel
That's not true.  They don't "have" to work. The only thing a Landlord has to do is to make it habitable...but they do not have to make sure all appliances installed are working....

So NO just because a garage door opener is THERE I am not under any obligation by law to repair it.  It's not necessary for proper and safe functioning of the garage door. As long as I am clear about it from the beginning and didn't advertise it being so....

And finally you were totally wrong about the gas storage issue. Both of you made light of it, made fun of me for making it a deal but I was right. It's illegal, it's very unsafe....


How many ways can you be wrong in 1 post?

Yes, any item or feature that was present when the tenant agreed to rent/lease the property is your responsibility to fix and maintain. Exceptions are made for items specifically excluded in the contract. Did you actually list the garage door opener as excluded?

You fret a lot about gas cans. Have you ever mowed a lawn with a gas mower? Where does that gas come from? Have you ever used a gas operated leaf blower or chainsaw or snowmobile or ATV? As I drove to work, I passed a couple of tow trucks and gardener trucks and even a big dump truck towing a tractor. Every single one of those trucks had those scary gas cans. Are they all idiots? I sometimes mow my own lawns and trim my own trees. Gas mower and chainsaw. Yep, I got a gas can. In fact, every house on my block has a gas can. My Dad and Grandfather both kept gas cans as long as I can remember. I guess every single man I have ever known is an idiot. Than again, you sound like one of those people who has never done anything, but is happy to tell others what they should do.

You previously stated you take repairs one at a time. This is how YOU like to do it. AS long as you are making some kind of progress, you think this is OK. Apparently, you do not know that the tenant is entitled to 'quiet enjoyment of their home'. This means the tenant does not want to see you and your 'handyman' showing up on a daily basis for days on end so you can putz around with petty little repairs. The tenant has reported all of the issues. Get over there and get them done quickly, professionally, and efficiently. Than get out and leave your tenants alone.

You talk about your 'Handyman'. Is he actually skilled in the trades or is he some guy with a toolbox  you found at church or your local dive bar? HINT: Every guy sitting on a stool in the local beer bar in the middle of the weekday claims he is a 'Handyman'. Every laborer at the local church is a 'Handyman'. I do not hire these guys. I hire a skilled tradesman that runs a 'Maintenance Service'. He is actually licensed as a GC. Every item you mentioned in your OP would be done in about 2 hours with my 'Handyman'. Why is yours taking so long?

You evicted a tenant back in 2012, per a previous post. 3 years later, you have another 'Problem Tenant'. For a 'small time' (your words, not mine)  LL, you have a lot of problem tenants. If I were you, I would figure out why.

Finally, this was a simple internet discussion. You immediately turned it into a personal attack on lordoftheflies and myself. Personal attacks are the sign of a low intellect. In other words, this is something done by people who are not very smart. You credited 'Lord' with comments made by me and called out our lack of 'reading comprehension'. This seems too be a problem you have, not us.

I doubt you will ever change your ways. You came on here and asked for advice and to 'vent'. Once you got advice that differed from your original mindset, you became vile and abusive. This is clearly who you are.

Personally, I do not care what you do. Evict every tenant. Call people names. Insult their intelligence. In the end, you clearly have problems that will probably never be fixed.

Good luck in your future. You will need it.








Soliel

Registered:
Posts: 35
Reply with quote  #12 
Actually you are wrong. I don't have to be responsible for all appliances in the unit as long as it's clear in the contract.  I was clear about it from day one (the day they first saw the place) that certain appliances are a "gift" from the past owner and for them to use but not for me to keep up.  However, I do agree to take care of the essential ones...water heater, basement heater, stove, refrig.

As an aside I did buy them a new dishwasher and garage door opener but they are responsible for them from now on.

The law does not demand I take care of every little thing...it just demands habitability and adhering to the contract.

Their rent is below market value.

And NO I don't have a bunch of problem tenants.  I have tenants who have been with me for 10+ years.  I had one eviction in 20 years. That is a good record. Even good landlords come across difficult people.

My handyman has been in the building trades for over 30 years.

As for the gas, and you should hear this because you need to...in many cities it is against the law to keep gas in any form on any multi family property. I did research on it and discovered it's against the law in my city.  Yes, most of our families have stored gas to use but for multi family housing it is DANGEROUS.  Google it for yourself "safe to store gas in apartments"?  You will find scary stories and even the survivalist folks said "it's not a good idea". That is because there have been major disasters from people like YOU who are so full of ego you feel entitlement to store gas even if it puts everyone at risk.

And lastly...my tenants Said "sorry for the hassle". They know they have been hassling me and they said sorry.

You are kind of jerk, know that?


Soliel

Registered:
Posts: 35
Reply with quote  #13 
Quote:
Originally Posted by Soliel
Actually you are wrong. I don't have to be responsible for all appliances in the unit as long as it's clear in the contract.  I was clear about it from day one (the day they first saw the place) that certain appliances are a "gift" from the past owner and for them to use but not for me to keep up.  However, I do agree to take care of the essential ones...water heater, basement heater, stove, refrig.

As an aside I did buy them a new dishwasher and garage door opener but they are responsible for them from now on.

The law does not demand I take care of every little thing...it just demands habitability and adhering to the contract although I DO take care of most things...just not going to take care of every extra appliance left over from past tenants. 

Their rent is below market value.

And NO I don't have a bunch of problem tenants.  I have tenants who have been with me for 10+ years. One close to 20 years.  I had one eviction in 20 years. That is a good record. Even good landlords come across difficult people.

My handyman has been in the building trades for over 30 years.  He is not an idiot as you like to assume. 

As for the gas, and you should hear this because you need to...in many cities it is against the law to keep gas in any form on any multi family property. I did research on it and discovered it's against the law in my city.  Yes, most of our families have stored gas to use but for multi family housing it is DANGEROUS.  Google it for yourself "safe to store gas in apartments"?  You will find scary stories and even the survivalist folks said "it's not a good idea". That is because there have been major disasters from people like YOU who are so full of ego you feel entitlement to store gas even if it puts everyone at risk.

I did a lot of research here I know what I am talking about. Storing gas in multi family housing is dangerous.

And lastly...my tenants Said "sorry for the hassle". They know they have been hassling me and they said sorry.

Maybe you should stop talking about things you know nothing about. What a concept!


Number21

Registered:
Posts: 75
Reply with quote  #14 
Oh my god, Soliel, you sound like a landlord from hell. You are the problem, not the tenant. It is neither dangerous
nor illegal to store a small container of gasoline in a garage as long as it is an approved gas can. That is what garages
are specifically built for. They have special firewall codes concerning garages and any adjoining living spaces for this
reason. Even if you don't store gas in a can, the cars you park in there, that you seem to think should be the only thing
in there, are full of gas. It is not unsafe, there is no law, you can find nobody to agree. If you try to play that card in
court you will look like a fool.
Soliel

Registered:
Posts: 35
Reply with quote  #15 
Yes it is. You are totally wrong here and are speaking from ego and ignorance.  Do you even read?  I called up my Apartment Association of Long Beach, CA and THEY TOLD ME THIS. Also...again do you even read?  If you research it yourself even "survivalist" macho guys AGREE it is NOT A GOOD IDEA TO STORE GASOLINE in multi family apartments.

You can deny this reality all you want but you are simply wrong. Again...did you read? Google for yourself. You will discover all the scary incidents that have happened...very destructive because someone stored gas on a multi level property. Do I have to find the links for you? 

Yes, how you store does matter but it doesn't matter to the law. It's STILL illegal no matter how, where or what you store it in.

There is the issue of fumes. Did you know that any gasoline fumes in a non ventilated area can TRAVEL to an ignition point somewhere else on the property and start a fire? YES it is true. I am not about to let my tenants store gasoline underneath and next to the beds of other tenants...in a non ventilated garage. That's responsible.

Also, and this is common sense...I am not going to sit here and trust my tenant to have it stored correctly.  I am not going to worry about it.  I don't want it on the property at all because it's too much of a risk and it's not a necessary component to living.

Now if someone REALLY needs to store gas they can a) find out if it's legal at single family homes and have a friend store it or b) find a "fuel locker" to do so.  

I noticed men fall into two categories about this issue. Some, like my friend says "It's very flammable, it's not worth the risk" and other who will defend the practice and DENY the danger.  Some men just have a visceral response to storing gasoline...not accepting the fact it's against the law in many (not all) places or that it's dangerous.

And I am afraid you are one of those men.  You don't want to accept the truth. That is your problem not mine and quite frankly I wouldn't want a LL who was so lackadaisical about this.  Your allowing gasoline in your rentals is putting ALL your tenants in danger.  That's really bad and irresponsible...all because of your ego!!!  Not good. I am afraid you are the scary LL my friend, not I.  

In the meantime...lose the ego and grow up please.

Oh by the way, for a "landlord from hell" I sure have long term tenants. Amazing isn't it???


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